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Frequently Asked Questions:
about our electric motor bike, electric motor scooter, or electric moped offers.
Which is the right 'Electric Bike' for me?
This will depend on several very personal considerations. Do you want an easily transportable (foldable),stand up, step-on-and-go, light weight, slower motor scooter? Does the larger, heavier, faster, more familiar, street-legal motor bike give you more range and flexibility? Or, would the powerful electric moped provide the surest, quickest, economical way for you to commute or run errands?
Who makes your 'Bikes?'
Our supplier is "X-treme Scooters", a division of Alpha Products International, Inc. A.P.I. created X-Treme Electric Motor Scooter Wholesale in 2001 and began manufacturing their first model of motor scooter. They were soon offering several imported versions of their popular motor bike and electric moped as well. They are located near Des Moines, Iowa. See their logo below.
How good is the warranty?
Each category has a different warranty time length, The motor scooter is 30 days, the motor bike is 90 days, and the electric moped is 6 months (see the offers pages). The warranty period varies but the quality of the warranty is impeccable. And don't forget the Lifetime Technical Support for every model of motor scooter, motor bike, or electric moped.
What if I have a technical problem?
Technical support is "Lifetime" for each model of motor scooter, motor bike, or electric moped.
How will my new 'Bike' be shipped?
We use ground service via FedEx or UPS for your "Free Shipping.". Unless you live in Alaska or Hawaii, then it must be shipped by air. See the Shipping Policy page for more details. Generally an electric moped weighs more than a motor bike which weighs more than a motor scooter and weight is the important cost component of any shipping cost..
How long will it take for my new 'Bike' to arrive?
Orders are filled on the day received and usually arrive 3 or 4 days after.
What if my new 'Bike' arrives in poor condition?
The procedure for documenting damage is covered on our Policies page and should be followed step by step. Basically, you deal with the ground service first but if the damage occured before shipping, the problem will be corrected quickly and to your full satisfaction. The probability of damage is almost zero due to the high level of quality control in the delivery systems and the careful packaging of every motor bike, motor scooter, or electric moped we deliver!
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